Get started with Sidetalk
Prepare your chatbot and get your first customer conversation ready.
1. Choose a chatbot in your dashboard
Sign in to Sidetalk and open your dashboard. Select the chatbot you want to configure from the registered chatbot list. If you manage several chatbots, check both the name and installation URL.
2. Add frequently asked questions
Use AI Data Management to add common customer questions and accurate answers. Start with information people need right away, such as shipping details, opening hours, and how to use your service.
3. Test with realistic questions
Open Chatbot Test and ask questions as a customer would. Try different wording and follow-up questions. If an answer is incomplete, add the missing information and test again.
4. Install and maintain your chatbot
Open Install to choose the connection method for your website. After installation, check that the chatbot opens and answers on the actual site. Review chat history during operation and keep improving your knowledge.