FAQs and troubleshooting
Start here when you run into installation, answer, or language issues.
The chat button is missing
Check that you used the installation code for the correct chatbot. In the WordPress plugin, review the Site Key and Hide Sidetalk Button setting. Save your website changes, refresh the cache, and check again.
An answer is incomplete or incorrect
Check that accurate information for the question has been registered. Look for outdated guidance or conflicting answers. If you use an agent task, review its trigger and reference data, then test again.
Korean content appears in an English interface
First distinguish fixed interface instructions from authored names, data, or form labels. For interface text, check the site language and translation files. Edit saved content in the language you need. Native date inputs may follow your browser settings.
Prepare useful information for support
- Describe the screen and steps where the issue occurred.
- Include the expected result and what actually happened.
- Remove personal information and secret keys from screenshots.